Cookie Policy

Privacy Policy for Hedo Tribes
Effective Date: 1st June 2025

1. About Us

Hedo Tribes is a registered brand owned by Namastee Holidays SLU, with business address: Urbanización Alhambra del Mar, Centro de Negocios Tembo, Bloque A, 29602 Marbella, Málaga, Spain.
CIF/NIF: B93600740.

This Privacy Policy describes how Hedo Tribes ("we", "our", "us") collects, uses, stores, processes, and protects your personal data when you use our website, which is hosted on the Wix.com platform.

We are fully committed to complying with applicable privacy regulations, including Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), the Spanish Data Protection Law (LOPDGDD), and applicable ePrivacy and consumer protection laws.

2. Acceptance of This Policy

By accessing or using our website and services, you confirm that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree, please do not use our services.

3. Data We Collect

We collect and process personal data for the purposes described below:

a. Information You Provide Voluntarily:

• Name, email address, phone number

• Booking or reservation details

• Payment information (processed securely via third-party payment providers)

• Any information you submit via contact forms, chats, or support requests

b. Automatically Collected Information (Log and Usage Data):

• IP address

• Browser type, operating system

• Device identifiers

• Pages viewed, browsing activity

• Cookies and tracking technologies (see section 7)

c. Users-of-Users Data:
In cases where our users collect data through our platform (e.g., for managing team members, bookings, or services), we process such data on their behalf, strictly following their instructions. In these cases, we act as a Data Processor; our users act as the Data Controllers.

4. Legal Basis for Processing (GDPR Compliance)

We process your data based on:

• Performance of contract (e.g., bookings, service delivery)

• Legal obligations (e.g., accounting, anti-fraud, regulatory compliance)

• Legitimate interests (e.g., site security, service improvements, marketing communications)

• Your consent (where explicitly required for cookies or newsletters)

5. Purposes for Processing Your Data

We collect personal data to:

• Process bookings and provide requested services

• Provide customer support and manage communications

• Comply with legal and regulatory obligations

• Manage payments securely via authorized payment processors

• Monitor website performance and security

• Send operational emails and marketing communications (where applicable and subject to your consent)

• Personalize your experience on the website

6. Data Storage and Security

Your data is securely stored on the Wix.com platform and may also be processed by authorized third-party providers. These providers are contractually obligated to comply with high standards of data security and protection.

We implement appropriate technical and organizational measures, including encryption, firewalls, and secure servers to protect your personal data from unauthorized access, loss, misuse, or disclosure.

7. Use of Third-Party Services

We work with carefully selected and GDPR-compliant third-party providers to operate and improve our services, including:

• Wix.com Ltd. (Hosting and Website Services)

• Stripe, Inc. or Stripe Payments Europe (Payment Processing)

• Twilio, Inc. (or approved equivalent) (SMS & Email communications)

• Meta Platforms, Inc. (WhatsApp messaging where applicable)

• Other authorized subcontractors strictly limited to the purposes described herein

We never sell or trade your personal data to third parties for marketing or unrelated purposes.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Ensure proper functionality of our website

• Analyze user behavior and site performance

• Customize user experience

You can find detailed information on our use of cookies and your choices regarding cookies by visiting:
https://hedotribes.com/cookie-policy

Where required by applicable law, we obtain your consent before placing non-essential cookies.

9. International Data Transfers

While our primary servers are located within the EU and Wix infrastructure, your data may be transferred to third countries where our authorized providers operate. In such cases, we ensure that appropriate safeguards (such as Standard Contractual Clauses under GDPR) are in place.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

11. Your Rights (Data Subject Rights)

Under GDPR and applicable laws, you have the following rights:

• Right to access your data

• Right to rectify inaccurate or incomplete data

• Right to erasure ("right to be forgotten")

• Right to restrict processing

• Right to data portability

• Right to object to certain processing (including direct marketing)

• Right to withdraw consent where applicable

To exercise any of your rights, please contact us using the details below.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data of minors.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements. The latest version will always be available on our website, and where appropriate, significant changes will be communicated to you directly.

14. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: info@hedovillas.com
Physical Address: Urbanización Alhambra del Mar, Centro de Negocios Tembo, Bloque A, 29602 Marbella, Málaga, Spain.

This policy is effective as of 1st June 2025 and supersedes any prior versions.

Cookie Policy for Hedo Tribes
Effective Date: 1st June 2025

1. Introduction

This Cookie Policy explains how Hedo Tribes (operated by Namastee Holidays SLU) uses cookies and similar tracking technologies on our website (hosted on Wix.com platform) to provide you with the best possible experience and to comply with applicable privacy regulations, including the EU General Data Protection Regulation (GDPR) and ePrivacy Directive.

By continuing to use our website, you consent to our use of cookies as outlined in this policy, unless you disable them using your browser settings or our cookie management tool.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow websites to recognize your device and store certain information about your preferences or past actions.

In addition to cookies, we may also use similar tracking technologies such as web beacons, pixels, and local storage.

3. Types of Cookies We Use

Our website uses the following categories of cookies:

a. Strictly Necessary Cookies (Essential):
These cookies are required for the operation of the website and enable core functionalities such as security, network management, accessibility, and user authentication.

b. Performance & Analytics Cookies:
These cookies collect information about how visitors interact with the website (e.g., page visits, load times, errors encountered) to help us improve website performance and usability.

c. Functional Cookies:
These cookies allow the website to remember choices you make (such as language or region preferences) and provide enhanced, more personalized features.

d. Marketing & Advertising Cookies:
These cookies are used to track user behavior across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns, including integrations with third-party platforms (e.g. Meta/WhatsApp).

4. Third-Party Cookies

Some cookies may be set by trusted third-party services we use, including:

• Wix.com Ltd. (Website Hosting and Platform Provider)

• Google Analytics (Alphabet Inc.) (Analytics and Site Performance)

• Meta Platforms, Inc. (Marketing, WhatsApp integration)

• Twilio, Inc. (Communications and messaging)

• Stripe, Inc. (Payment processing security)

• Other service providers as strictly required for site functionality.

These providers may place cookies on your device in accordance with their own privacy policies.

5. How to Control Cookies

You can manage your cookie preferences at any time using:

• Our website’s Cookie Consent Banner and Settings Tool (automatically provided by Wix)

• Your web browser settings to block or delete cookies

Please note that disabling certain cookies may affect the functionality and user experience of our website.

For more information on managing cookies, please refer to your browser’s official support pages.

6. Legal Basis for Cookie Usage

We use cookies based on:

• Your consent (for non-essential cookies, as required by GDPR and ePrivacy regulations)

• Legitimate interest (for strictly necessary and technical cookies essential to service delivery)

7. Changes to This Cookie Policy

We may periodically update this Cookie Policy to reflect changes in technology, law, or our business operations. The latest version will always be available on our website.

8. Contact Information

If you have any questions regarding our use of cookies, please contact us at:

Email: info@hedovillas.com
Physical Address: Urbanización Alhambra del Mar, Centro de Negocios Tembo, Bloque A, 29602 Marbella, Málaga, Spain.

This Cookie Policy is effective as of 1st June 2025.